The Art of Listening: A Win-Win Strategy (By Michalya Schonwald)

Great salespeople know that talking up your product does not sell. What sells is asking questions and letting the customer talk. It's the same for leaders: Those with an expanded listening repertoire take charge of the conversation and get better results with less effort. 

The Power of Relationship (By Klaas van der Horst)

As Klaas van der Horst learned the hard way in New York and London, and in his own family, building and cultivating relationships makes the difference between mediocre and great leadership, and between deal and no deal.